We're here and always available to talk and offer support whenever you need us. just call 01903 259 900 and you'll be put through to either Judy, Jeremy or Alison.
 
EMail us

Emergency (out of hours)  
07817 923 427

Complaints

Time Out Fostering believes everyone has a right to a good service. However there may be times when carers feel they have been dealt with unfairly and will want to make a complaint.  Time Out Fostering aims to take all complaints seriously. Time Out Fostering has a full Complaints Procedure that is available on request from the office or by e-mail. All carers have a Complaints Procedure in their handbooks. The Procedure informs people who want to complain how to go about it and what should happen afterwards.

Any complaint that falls into the Time Out Fostering's Child Protection Policy should be dealt with via the Child Protection Procedure.

Time Out Fostering acknowledges the stress placed on anybody who  has a complaint made against him or her. Time Out Fostering aims to offer appropriate consideration and support to this person.

If the complaint is about a Director or Registered Manager of Time Out Fostering then it should be made directly to the Commission for Social Care Inspection. These are the people who oversee fostering agencies. Their address and telephone number is;

  • Ofsted, National Business Unit, Royal EXchange Buildings, St Ann's Square, Manchester, M2 7LA

 

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OFSTED OUTSTANDING

Putting the heart back into fostering